1-2 days
First-reply target
Business days, from the moment the ticket is submitted. License holders are answered first.
Coverage hours
Monday to Friday, 10:00 AM to 10:00 PM IST (+5:30 GMT), excluding major holidays
Weekends
Minimal coverage at weekends; tickets are picked up the next business day.
30d
Money back
And the refund clock pauses while a ticket is open, so trying support first never costs you the window.
Open a ticket
Tickets run through Zoho Desk and are tracked, so a conversation does not get lost in someone's inbox. Include your site URL, the Listora version, and what you expected to happen - it is usually the difference between one reply and four.
By licence
What each licence includes
Everyone gets the same engineers. The difference is priority and, at the top tier, a faster channel.
- Free Documentation and the ticket system. There is no wordpress.org forum for Listora - the plugin is not distributed there.
- Personal Ticket support from the engineers who wrote the plugin.
- Developer Priority email support.
- Agency Live chat for urgent issues, free migration of your first client, and priority release-candidate access.
Often faster than waiting
Three things worth trying first
-
Read the docs first
Most tickets are answered by a page that already exists. Search the documentation before writing.
Browse the docs → -
Check what free covers
If something is missing rather than broken, it may simply be in Pro. The split is written out in full.
Free vs Pro → -
Try it in a sandbox
A clean install rules out a theme or plugin conflict in minutes, and costs nothing.
Launch a sandbox →
Who is behind it
Listora is built by Wbcom Designs, a WordPress product company shipping since 2013. The company holds a 4.8 out of 5 on Trustpilot from 93 reviews - that score rates Wbcom Designs across everything it sells, not Listora on its own, and it is quoted that way deliberately. Read them on Trustpilot.